Call center training focuses on the education of call center agents to help prepare them to handle any situation in a professional, efficient manner.

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Whether we choose to embrace them or cannot stand being interrupted by their calls, call centers are a business element that is here to stay. This course will help call center agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard. Each phone interaction has elements of sales and customer service skills, which we will explore in detail throughout this energizing and practical course.

Note that we will use two acronyms interchangeably throughout the course:

  • CSR: Customer Service Representative
  • CCA: Call Center Agent

Take the leap towards the next stage of your career with programs that have been thoughtfully designed for working professionals, students, business persons etc. They are structured and scheduled to allow for a fulfilling work life & study balance. Depending on the need and depth of upskilling, learner have an option to choose from specialisations within following:

We are MBS Global transformation School for Mind, body and spirit Education, world's best online learning management university.

From being the world's premiere e-learning establishment of the 20th century to crafting a 21st century ready education platform, our journey has been dynamic and gratifying. Thousands of learners have done courses from us and are now fulfilling their hopes and dreams. Best of luck for their future endeavors.

Price Options +

Call center training focuses on the education of call center agents to help prepare them to handle any situation in a professional, efficient manner.

Whether we choose to embrace them or cannot stand being interrupted by their calls, call centers are a business element that is here to stay. This course will help call center agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard. Each phone interaction has elements of sales and customer service skills, which we will explore in detail throughout this energizing and practical course.

Note that we will use two acronyms interchangeably throughout the course:

  • CSR: Customer Service Representative
  • CCA: Call Center Agent

Take the leap towards the next stage of your career with programs that have been thoughtfully designed for working professionals, students, business persons etc. They are structured and scheduled to allow for a fulfilling work life & study balance. Depending on the need and depth of upskilling, learner have an option to choose from specialisations within following:

We are MBS Global transformation School for Mind, body and spirit Education, world's best online learning management university.

From being the world's premiere e-learning establishment of the 20th century to crafting a 21st century ready education platform, our journey has been dynamic and gratifying. Thousands of learners have done courses from us and are now fulfilling their hopes and dreams. Best of luck for their future endeavors.

Call center training focuses on the education of call center agents to help prepare them to handle any situation in a professional, efficient manner.

Price Options +

Whether we choose to embrace them or cannot stand being interrupted by their calls, call centers are a business element that is here to stay. This course will help call center agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard. Each phone interaction has elements of sales and customer service skills, which we will explore in detail throughout this energizing and practical course.

Note that we will use two acronyms interchangeably throughout the course:

  • CSR: Customer Service Representative
  • CCA: Call Center Agent

Take the leap towards the next stage of your career with programs that have been thoughtfully designed for working professionals, students, business persons etc. They are structured and scheduled to allow for a fulfilling work life & study balance. Depending on the need and depth of upskilling, learner have an option to choose from specialisations within following:

We are MBS Global transformation School for Mind, body and spirit Education, world's best online learning management university.

From being the world's premiere e-learning establishment of the 20th century to crafting a 21st century ready education platform, our journey has been dynamic and gratifying. Thousands of learners have done courses from us and are now fulfilling their hopes and dreams. Best of luck for their future endeavors.

About Instructor

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Chris Roberts

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I went from a life of chronic Anxiety, misery and mediocrity up until the age of 22 where I completely transformed my whole life through the obsession of personal and professional development. I am now a serial entrepreneur with a passion to deliver the the highest quality of education to those who work towards and ask for a better quality of being

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